Tag: Five

CRM Implementations: Five Most Common Ways Business Managers Sabotage Them

CRM Implementations: Five Most Common Ways Business Managers Sabotage Them

CRM business success depends on adoption. Ultimately it comes down to the buy-in from your end users and their full use of your CRM. Your CRM investment and results can be canceled out if users avoid or work around your CRM solution. All the detailed plans, pain staking research, vendor negotiations, and deployment efforts can be completely negated if your users fail to use the system.

Why do users avoid using CRM? The reasons are many, ranging from a desire to obscure efforts from business managers to a simple resistance to change. Change is tough — but not changing is much tougher, so managers need to coach employees through the transition from “the way we’ve always done it” to the use of a CRM system.

Business leaders can guide their staffs to the full use of CRM, they can also contribute to CRM adoption failures. CRM doesn’t demand a new way of thinking from the sales, marketing and service staffs alone – it also means a change of thinking for management. Remaining anchored in old ways of thinking can set the stage for CRM efforts to fall flat and for investment to be wasted.

Here are the five most common ways business managers unwittingly damage CRM adoption within their organizations.

1. Highlight CRM As A Sales Manager’s Tool And Ignore It As A Sales Representative’s Tool

The aggregation of sales data is one of CRM’s most useful capabilities, and it gives sales managers better visibility into their sales pipelines and their sales staff’s performance. However, emphasizing this to your sales staff without also pointing out how it makes their lives easier and more lucrative is a major de-motivator. While the manager is able to quickly and easily see data and use it to make decisions, that capability comes only when his reps are entering the data into the system. Unless managers emphasize how the sales reps benefit from the system, they’re going to feel like they’re trading time spent selling for time spent being their manager’s data-entry clerk.

2. Turn CRM Into Sales Managers’ Automated Tattletales

Sales managers need to be able to spot negative trends before they become problems, but how they react to these trends can erode the sales staff’s willingness to report on its actions within the CRM system. A heavy-handed response to something that CRM is revealing is likely to result in less enthusiastic use of the system. It’s akin to reps exercising their Fifth Amendment rights — why testify against yourself by entering data your manager will use against you?

3. Feel Compelled To Use Every Feature

CRM systems are increasingly designed to be customizable, and that often means that they include many fields that may not be used. The worst thing that managers can do is to invent data types to be collected just to use all these fields. Some business managers are too enamored by the possibilities of all this data, and others are convinced that using them all justifies their IT spend. The end result for the users is a cumbersome, off-putting mandate to input data they know they’ll never use — and a desire to never use the CRM system again.

4. Hang On To Pet Processes At The Expense Of CRM

The opposite of a manager who’s too enamored of technology is a manager who still wants to cling to some vestige of the way he’s always worked — and to accommodate that desire, he inflicts a needless work-around into how his staff uses the CRM system. Modern CRM solutions usually include some corollary to these processes that the manager has either not seen or is not trained on; refusing to adapt is selfish and an effective way to foment rebellion in your staff.

5. Jealously Guard Their CRM Turf Inside The Company

Because of how CRM enters into companies — often, through the sales organization — there can be a tendency to see it as a salesforce automation tool first and everything else it offers last. Business managers do their companies a disservice when they fend off efforts from marketing, support and other parts of the company hoping to integrate their activities with the CRM system. Instead of breaking down information silos, this allows the CRM system to become another silo, preserves the curse of sales/marketing misalignment, calls into question the value of a CRM investment and allows CRM efforts to stagnate.

Avoiding these five ways business mangers sabotage their CRM implementation is key and happens far more frequently than most people realize.

Chris Bucholtz is Editor in Chief of CRM Outsiders and a founding editor of both InsideCRM and Forecasting Clouds. For more information on how to build your small and medium size business’s success with Small Business CRM please visit http://www.sugarcrm.com

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Five Tips During The Fire Damage Insurance Claim Process

Five Tips During The Fire Damage Insurance Claim Process

Fire Damage to your home can be expensive and a stressful time in your life. During this time, the fire insurance claim process may seem like a relief at first but it can soon become a nightmare. Filing a claim for fire and smoke damage can be a stressful and confusing process. You’ll find varying opinions of Do’s and Don’ts on the Internet which can add to confusion of what is best to do. Homeowners often make mistakes in filling their claims, which can result in their claims being denied by the insurance company. This article discusses five tips to ensure you file your fire damage claim successfully.

Fire claims are inherently complex. Simple mistakes during the claim process can result in incorrect settlements or unjust denials. This subsequently leaves property owners in a troubling situation as they might not have the funds to restore their properties to pre-loss conditions. Here are five fire insurance claim tips that will make insurance filing process easier:

– Request a certified copy of your insurance policy and study it to see what will be required of you during the claim process and what will be covered. Being proactive rather than reactive is important with the fire claim process.
– Hire an independent general contractor and restoration company. Do not authorize any restoration or rebuild work until the insurance company and you have come to an agreement as to the scope, or value, of the smoke and fire damage.
– Get two or three independent fire damage estimates from qualified general contractors as to the cost to rebuild your property to it pre-loss condition.
– Keep a detailed diary of all progress with the claim. Take photographs and videos of all damages and temporary repairs.
– Call an experienced fire claim adjuster, a public adjuster, if you need claim help. Fire claims should progress at an acceptable rate and most should settle within 90 days.

Public insurance adjusters are independent claim adjusters who provide claim help. They document and negotiate fire claims with insurance companies. Public insurance adjusters work for claimants only and do not ever represent an insurance company.

When it comes to hiring professional fire insurance claim help from a public adjuster, you should always choose an adjuster with experience and a verified track record. A reputable fire claim adjuster will handle all your claim details, communication with your insurance company and help you secure the largest possible settlement. This allows you the freedom of not having to deal with the complexities of the fire insurance claim process. Hire a public insurance adjuster and get the largest settlement amount for your fire claim.

The author is working as a freelance writer. He has written many articles and blogs on various topics related to fire insurance claim help.
Five reasons to look closely before agreeing to a data recovery company’s Terms

Five reasons to look closely before agreeing to a data recovery company’s Terms

Five reasons to look closely before agreeing to a data recovery company’s Terms

With hundreds of thousands of hits when you type in the words “data recovery,” how can you know which data recovery company is the best one to meet your needs? How do you know they will fix your camera memory card correctly or be able to retrieve damaged files? While there may not be a manual available on what makes a great data recovery company in the UK, there are some things you can do to ensure you aren’t giving your USB flash drive or laptop hard drive to a company that will take your money.

There are red flags that you may want to heed. There are hidden fees. If you ask for an estimate, is the company representative happy to provide you an actual quote? They should be able to give you a quote down to the penny of how much it will cost for recovery, shipping and any other costs. Is the company doing logical or physical recovery? There is a difference between the two recovery types and customers need to ask up front before leaving their memory sticks and USB Flash drives, etc. Did you know there also may be a difference in price for these? Can the company representative quote you a price on the phone based on your description? If not, tread carefully. You don’t want to have to pay for labour, the new computer hard drive that was installed, and retrieval of gigabytes of information. Many data recovery companies include computer parts in their pricing.

No upfront costs and a guarantee of no recovery, no Fee

Avoid any company that asks for an upfront payment, as a reputable company doesn’t request money until the job is finished. Did you know that most reputable companies that have been in business many years may offer a no recovery, no fee policy? This is because employees are confident in their ability to recover data that they have no need to charge an attempt fee for data they could not recovery. However, keep in mind, this no recovery, no fee may not apply to Raid arrays or hard drives previously repaired by someone else.

Because Raid systems can be complex, it is common for some companies to charge diagnostic fees. However, many successful data recovery companies offer a strict no data recovery, no fee policy.

Certifications mean little in data Recovery

Did you know that there is no data recovery standard in the UK? Parliament does not regulate what data recovery companies do. Since there are no standards, it may mean little if a data recovery company has an ISO certification for their clean room or not. Are they HIPPA compliant? Many of these certifications may govern what procedures their business must follow. However, some of these procedures have may have little to do with data recovery itself. It may be difficult to tell if a data recovery company is one of the best, however, because all reputable companies have certifications.

Can the company give you their recovery rate? There may not be any company that is able to recover corrupted hard drive files 100 % of the time. However, a successful data recovery company may have a retrieval rate of 70 to 85 % of lost data.

Do you still have questions about data recovery? If you haven’t had data recovery before, you may not know what to expect. However, we can help. At Bracknell Data Recovery, we are located across the UK and we have 15 years’ experience retrieving data from 1000’s of devices. Visit us at: www.bracknelldatarecovery.co.uk to ask a technician and get a quote. While you are at it, check out the services we have to offer!

For more information read, Hard Disk Recovery UK, USB Flash Drive Recovery, Raid Recovery You can Visit us at: www.bracknelldatarecovery.co.uk to ask a technician and get a quote. While you are at it, check out the services we have to offer!