Tag: Decision

On-Premise CRM or CRM in the Cloud? – What You Need to Consider Before You Make Your Decision

On-Premise CRM or CRM in the Cloud? – What You Need to Consider Before You Make Your Decision

Customer Relationship Management Software (CRM) has become an essential component to ensuring business success. For those who aren’t familiar with the term CRM – it stands for Customer Relationship Management and is software which keeps all your customer information in one central location. This helps you to attract new customers at the same time as keeping existing customers happy. Essentially, not only will Customer Relationship Management enable you to become more efficient and effective, it will also improve the level of customer service which you can deliver, ultimately impacting on the level of customer satisfaction and therefore customer retention.

The concept of CRM in terms of storing all customer information in one place has been around for a number of years. However, the ways in which people do this varies significantly, some people use paper folders, others use spreadsheets and there are some who simply store information in their head. However, CRM software provides a central location where all information can be stored. Initially all deployments of CRM were On -Premise solutions, however, recent developments in technology mean that there is now a ‘cloud’ alternative. This has made CRM accessible to businesses of all sizes and as a result the popularity of the solution has increased significantly.

So, what is the difference between ‘cloud’ and on-premise solutions?
With an On-Premise deployment, an organisation will have the solution based on servers which are on their own site. With the on-premise option there is an additional cost associated with the investment required in new IT hardware and Infrastructure. However the benefits of the On-Premise deployment include:

» Greater control over the solution
» Total Ownership
» Easier Integration
» No Monthly fees
» Easy Configuration

However CRM in the Cloud is where you effectively rent a space on a server which is based in a secure data centre and your solution is stored on this. Although this could raise concerns in terms of data safety, modern data centres run by major providers work to stringent security standards so you can rest assured that your data is safe.

Cloud CRM solutions, deliver a number of benefits including:

» As soon as you have bought the license you can use the software
» It is quick to set up
» You are unlikely to need any additional hardware or infrastructure
» Low initial set up costs

CRM in the ‘cloud’ has made CRM much more accessible for small to medium sized businesses as it has become much more affordable. However although ‘cloud’ CRM appeals to smaller organisations, it is also used by larger organisations who are just considering implementing CRM.

Company Requirements

The term CRM covers a broad spectrum in terms of functionality, it’s therefore critically important that you know what it is you want the software to be able to. Once you know this, communicating it to a CRM specialist will ensure that you get a solution which meets the requirements of your organisation now and continues to do so in the future. Investing in a solution which doesn’t have the ability to meet your needs in the future is an expensive waste of time. However, if you have a clear idea of what the CRM solution needs to do then it will be easier for a CRM specialist to assist in recommending a solution which is right for your organisation.

Integration with other systems

This is a critical consideration when thinking of implementing a CRM solution. If you require your system to integrate with any other back office systems, then the on-premise hosting alternative is likely to be the best one for you. Integration with other systems is not impossible with the hosted platform, but there are likely to be limitations around this.

So which is the best hosting alternative?

It really isn’t a case of On-Premise being better than cloud or Vice Versa. What really is critical is that you do full requirements capture so that you can find out exactly what you need from the solution. If for example you simply need to be able to use the out of the box solution to manage your relationships with your customers then the ‘cloud’ solution will more than likely do exactly what you need it to do. However, if you would like the ability to fully customise the solution then the On-premise version is probably more suitable.

It’s important to remember that with some cloud solutions including Microsoft Dynamics CRM Onlineif you initially have the solution in the cloud, but then decide you want to bring it in house, this can be done in the touch of button and the same applies from on-premise to cloud.
How do I decide on a hosting platform?

The decision about the hosting platform will often go deeper than the companies needs. If for example you are a small company, it could be argued that that CRM in the Cloud will be the ideal solution for you and for all intents and purposes it might be. However there is a much deeper issue to consider, in terms of the investment. When you take the On Premise Solution this is something which although there is a significant upfront cost, ultimately you will own it. This is therefore considered as capital expenditure. Although there will be the initial capital expenditure, there will also be additional operational costs which will be required to run the solution, plus depreciation in the value of the hardware.

However, if you choose to go for the cloud solution, effectively you will be renting the solution – making it an operational cost. Essentially if you stop paying your monthly payment, then you will no longer have access to the solution. This is often a question for the accountant in the organisation as it will be up to them to decide what is best for the company from a cash flow perspective.

A different perspective to consider when looking into the hosting platforms is the type of cost that you want the solution to be. After all, when you decide to go for the On-premise solution, the upfront cost will be significantly larger than if you were to go for the cloud solutions. However, after you have paid the money, with the on-premise solution, you will ultimately own the software.

Capital Expenditure V’S Operational Expenditure

In terms of CRM solutions, the on-premise solutions such as Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine would be classed as Capital Expenditure. This is because you will pay up front for the solution and once paid for the solution will continue to work until you tell it not to. In terms of the Operational expenditure, this is what cloud solutions are. With cloud solutions, although the starts up costs are lower, you will never actually own the software and if you stop making your monthly payment the solution will stop working.

If you decide to go for the operational expenditure (cloud solutions), there will be other economic benefits which will arise other than the direct cost saving on infrastructure acquisition such as:

– The ability to get up and running quickly
– The increased productivity of the workforce.

And although on-premise solutions (the ones which are classed as a capital expenditure) give organisations the ability to customise the solution and complete ownership, it will never just be the case of a one-off capital expenditure, there will also be the ongoing operational costs of maintaining the solution, for example the cost of energy, IT admin staff and servers.

How do I find out which solution is best for me?

To really find our which CRM solution is best for you; you need to find an Independent CRM specialist. Not only will they be able to give advice on which is the best hosting alternative for you, they will also be able to give advice on which CRM solution best suits you requirements. If you go to a company which one sells one CRM product they are obviously going to tell you that their product will match your requirements. However, If you go to a CRM Specialist, the first step they will take will be to undertake a detailed requirements capture, this is where they will find out exactly what you want your system to do, how your business operates and who needs to access the solution.

Whoever you choose as a business partner, make sure they don’t see CRM as an aside to their core business. Also check they offer a full range of services, and do not just supply software and installation.

For more information about cloud or on-premise CRM contact Concentrix on 01509 410500 or email info@concentrix.co.uk

Rebecca Rooney works for Concentrix, a UK CRM specialist that offers on-premise and cloud CRM software including Microsoft Dynamics CRM, Microsoft Dynamics CRM Online and others.

Related Crm Articles

IT Mailing Contacts Released 63,154 Verified Key Decision Makers of SAP CRM Technology User Email List for Technology Marketers

IT Mailing Contacts Released 63,154 Verified Key Decision Makers of SAP CRM Technology User Email List for Technology Marketers

Today, IT Mailing Contacts announced the release of updated SAP CRM Technology Users Email List to create high-quality sales conversations with SAP users.

Planning to reach SAP IT professionals from a variety of industries such as Electronics, research, constructions, manufacturing, wholesale, finance, etc? IT Mailing Contacts presents you the most accurate and comprehensive SAP CRM Technology Users Mailing Database in the world that is inclusive of marketing data of influential professionals already using or are interested in using SAP CRM Technology.

By providing greater visibility into sales, marketing and customer service processes, SAP CRM technology can help businesses optimize customer communications, shorten sales cycles, and improve customer retention. Our SAP CRM marketing suite gives you real-time insight into SAP Users’ needs and wants – so you can deliver contextual, individualized users experiences across all channels. SAP mailing lists are used by Business Applications in order to communicate easily with relevant groups of SAP users. By using our SAP Users Mailing List in a synchronized way you secure connections with business professionals from mid-level management to top level end executives working in the IT industries.

SAP users email list can prove very important when promoting consulting services, new editions of applications, planning to increase installations and marketing new SAP applications to wide spectrum of industries including production, retail, electronics, finance, construction and many more. The SAP CRM client User Lists from IT Mailing Contacts will enable you to market your product or service to the people using SAP CRM products. By using our SAP CRM Technology Users Email List, we believe your next marketing campaign can bring better Return on Investment than traditional advertising. With the help of SAP CRM Technology Users Email List, you can acquire and retain them for longer run.

Our SAP CRM Technology Users List includes:
* SAP CRM Products Customers List
* SAP CRM Software Professionals Email List
* SAP CRM Products Users Companies Mailing Addresses
* SAP CRM Products Vendors Directory
* List of SAP CRM Application Users Corporate Companies
* SAP CRM Products Consultants List
* SAP CRM Products Decision Makers Database
* SAP CRM Products Partners Email List
* SAP CRM IT Executives Mailing List
* SAP CRM Marketing Executives Email Marketing List
* SAP CRM HR Executives Email Directory
* List of SAP CRM Marketing Executives
* SAP CRM Operations Executives Email Database
* SAP CRM Finance Executives Mailing List
* Geo SAP CRM List
* SAP CRM Business Development Exec Email List
* SAP CRM Controller Business Mailing List
* SAP CRM Corporate Secretary Email Database
* SAP CRM Treasurer Email and Mailing List
* SAP CRM Makers Managers Email List
* SAP CRM Users Email Marketing Leads List
* SAP CRM Users Direct Marketing Leads List
* Bulk SAP CRM Email List
* SAP CRM Decision Makers List
* Permission-Based SAP CRM Email Lists
* SAP CRM Vendors List
* SAP CRM Users Sales Leads
* SAP CRM Users Telemarketing List
* SAP CRM Users Email Marketing Lists
* List of SAP CRM Users

IT Mailing Contacts SAP Technology Email List has data collated from various reliable sources covering almost all industries and geographies which enables you to be in front of the global market with your products and services. Our SAP Users Comprehensive Databases contain best part of records, which means we cover the entire length and breadth of the SAP user community.

About IT Mailing Contacts

IT Mailing Contacts is a leading provider of B2B Technology Lists, Technology Email Lists, Technology Marketing Lists, Business Technology Database, Technology Lists and Database Marketing targeting the technology sector. Our B2B Technology Lists and Custom list building strategies deliver significant customer growth for US and Global companies.

IT Mailing Contacts highly-skilled and knowledgeable professionals will help you reach out to the key decision makers from the IT, Software and Computer world to make your marketing campaign a success. All of our Technology Users Lists include complete company contact details and are updated on continuous bases. We are ready to become your marketing partner, working together with you to produce direct and online marketing profits.

To check out more information on SAP decision makers and SAP user lists browse at http://www.itmailingcontacts.com/crm/sap-crm-technology-users-list.html

IT Mailing Contacts
350 Rhode Island St.
South Building, Suite 220
San Francisco, CA 94103
United States
Phone: +1 (786)-352-8141
Email: sales@itmailingcontacts.com
Website: www.itmailingcontacts.com

Michael William
Sales Manager
IT Mailing Contacts
350 Rhode Island St.
South Building, Suite 220
San Francisco, CA 94103
United States
Phone: +1 (786)-352-8141
Email: sales@itmailingcontacts.com
Website: www.itmailingcontacts.com
Take The Most Crucial Decision Before It is Too Late- Car Insurance

Take The Most Crucial Decision Before It is Too Late- Car Insurance

In this fast moving world, car is more than a necessity in one’s life. But having a car will not cut down half of your problems but it you can be sure you are calling for more problems in your life. Driving a car on a high way is so risky if you do not own car insurance. If you do not have car insurance and you meet with an unexpected blow, this will not only blow you up but also blow off your pocket in no time. If you are found guilty in the accident scene, you need to pay for the injured person’s injuries, his damage for the vehicle he was driving, hospital expenses and also if you are injured, you need to check up on your expenses as well. But you can avoid all these expenses with car insurance. Getting your car insured is not big deal these days.

Take Your Time And Decide

In the world of internet, you can easily figure out some way out of this. If you are looking for affordable auto insurance, you can always research before you conclude with some insurance in hand. All you got to do is, you need to check online for the websites and companies which are offering insurance and also which are within your budget. As you get into the research part of your insurance, you can look for free online insurance quote which are the best and the most reliable way to receive insurance quote. You can also request a copy of it to be mailed as you may need for future reference. Not always cheap insurance is good for you. Never go with the word cheap. They may be cheap but may leave a big hole in your pocket. So it’s better if you look for Auto insurance quotes which may come within your budget. As you get all the quotes in your email account, sit and compare the quotes form one company to another and you will discover the best one to choose from.

More Car Insurance Articles