Category: Crm

CRM Software | Customer Relationship Management | Best CRM for Small Business | CRM Solutions – Kapture CRM

CRM Software | Customer Relationship Management | Best CRM for Small Business | CRM Solutions – Kapture CRM

Kapture CRM Cloud Platform

Kapture CRM is a fully integrated Cloud CRM platform, with the ability to automate your sales, marketing, distributions and analytics requirements. The Kapture provides individually customized CRM solutions for business to meet their process flow and business co-ordination.
The Kapture CRM is built with integrated features that makes it directly adaptable to diverse industries including Banks, Hotels, Marketing activities, Security Industry etc…The Kapture team also develop customized API’s that creates random functionalities for creating business functions. The unique proposition has enabled Kapture accumulate over 100 Customers, who are leaders at their respective sectors inside a short time duration.

The multiple Kapture Features finds direct application in diverse industries, including Banks, Hotels, Marketing companies, Security Providers. Here is the application of Kapture CRM in each of these circumstances.

Real Estate Industry – In one of the most competitive industries, finding a higher accountability and sharper adaptability to the changing market conditions directly delivers a big edge. The Kapture integrates every core-activity into its CRM platform and automates the process with greater efficiency. The Kapture CRM helps you process leads much faster and extract high potential leads with much better efficiency. The Kapture have positively delivered a boost to the market leaders such as Purvankara,Centuary,Golden Gates, Salarpuria Sattva, Definer, Nirmal Life Style, Celebrity Structures, White house. LushLife, Enrich etc

Hotel CRM – The Kapture enables you to provide not only better hospitality services but lets you efficiently manage incoming leads. The CRM can seamlessly record the nature and requirement of every incoming query, along with your capability to satisfy those demands. Afterwards, you can prioritize the client demands and tailor packages and create additional services in-tune with customer needs. The Kapture already has seen adaption into the functionalities of market leaders such as Royal Orchids,Mango,Surya,Sarovar group, Keys.

FMCG CRM – The FMCG is one of the most inevitably complex industry, with various multiple factors that could be difficult to keep track. The Kapture CRM can become your FMCG marketing and adaptation software, with the ability to control each aspect of your manufacturing, distribution, sales and book keeping. The CRM is clearly articulated method of entering the different properties such as product stock, distribution pipeline, product sales etc.. With all the features directly observable under the dashboard, you can track the trajectory of your future business progress. The Kapture has seen direct adaptation by market leaders such as Unibic, Farm Harvest etc.

The Kapture CRM integrates the multiple functionalities, which are the requisites of a modern business house. With creating a streamlined approach towards efficient business processes, it can incrementally increase the productivity and handling efficiency. The customers interested at making the purchase can make sure that the CRM conforms to their present business demands or we shall develop custom API’s to meet those demands.

Manaswini is a Content Analyst.i am expert in writing articles about Product. Here i am describe about Kapture CRM the web site helps you to employees respond to client queries quickly & effectively and CRM contains each and every bit of details of a customer, For more info visit
Manaswini is a Content Analyst.i am expert in writing articles about Product. Here i am describe about Kapture CRM the web site helps you to employees respond to client queries quickly & effectively and CRM contains each and every bit of details of a customer, For more info visit
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3 reasons why your CRM system is your most valuable asset : Kapture CRM Software

3 reasons why your CRM system is your most valuable asset : Kapture CRM Software

WHAT ARE THE 3 MOST IMPORTANT LESSONS OF CRM?

As a business tool, Customer Relationship Management (CRM) has always been in the eye of the storm. Although traditional systems can sometimes boast high performance values, the general results have not always been up to the mark.

While the ROI gained from a CRM software service might vary widely, some things have and might still go terribly wrong with CRM systems in the recent times, which can eventually make a sensible idea go haywire.

A lot of experts are differentiated as to why most CRM software don’t yield the expected ROI for some companies. However, there are ways using which you can ensure that your organization doesn’t end up meeting that fate.

Understand CRM and keep your expectations realistic:

Different people will give you different definitions of CRM. What most people fail to comprehend is that the basic idea behind CRM is to get close to your customers and tailor the product and service offerings of the organization as closely as possible to each individual customer’s taste.

When you misunderstand CRM, the chances of it helping you maintain friendly and loyal relationships with your customers, and eventually facilitating the growth of the company, are significantly low.

Make sure to choose the right CRM solution :

A CRM-based system allows your company to link together your various customer databases via a central database server. There are a variety of CRM software service providers in the market, and although the market is highly saturated with CRM players, only a few of them can deliver on what they promise.

Ending up with the wrong technology will not only cost your company a lot of money, but it can also potentially cripple the organization due to the lost opportunities.

As a technology, CRM software is continually evolving. Hence, it is critical for every company to thoroughly evaluate their current business processes before adopting any CRM software service.

The implementation of CRM is extremely important :

Implementation of a CRM system is a major challenge for many organizations, as they are aware of the fact that things can go wrong if the CRM software isn’t properly aligned with the operations that are occurring within an organization. The only way that implementation can work wonders for your organization is if it obtains full support from the top management.

Every organization can ensure their management’s support if they are successfully able to demonstrate how the automation processes and tools of a CRM software service can be perfectly integrated with the business.

Another place where implementation can go wrong is through insufficient training. It goes without saying that a CRM system is not independent of the employees, since they are the ones who will be operating it. The people operating CRM should be given the necessary training on how to gather the information appropriately from the system with minimal intrusion, and properly use that obtained information.

It can be difficult to measure the payoff of a CRM system. Trying to reach a conclusion early on may lead to poor decisions and judgments made by the top management. A CRM system can have a positive impact on the ROI of the company if it is implemented appropriately.

More often than not, when CRM projects fail to produce any tangible business benefits, it’s usually due to them being inappropriately implemented. A good implantation of the CRM system will give the company returns-on-investment in two major areas: improved efficiency and in the increased activity of the customer base.

Hi all I am manaswini mishra a content analyst by profession in Bangalore.I have expertise in writing Articles about our owned product Kapture CRM. This CRM software helps you in various ways (for example :- It helps employees respond to client queries very quickly, easily and effectively) This also contains every bit of details of the customer. The main purpose of our software is Customer satisfaction, time consuming and user friendly and also stores all the data provided by the costumers or employees.
For more details about our product kindly visit our site: crm tools

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Motives Why CRM Approaches Fail

Motives Why CRM Approaches Fail

An excessive amount of center of attention on the CRM supplier and technological know-how. Some companies get too caught up in having the fine viable CRM strategy available in the market. Some firms need entire call-facilities, On-Demand CRM, web-founded, and Blackberry devices which allow their IT folks to enter purchaser expertise wirelessly. Even as these applied sciences are tremendously valuable, an excessive amount of emphasis on them can lead any company off beam. It’s naturally very foremost to choose the first-rate CRM vendor on your enterprise, however first-class does not continually mean flashiest.
No longer ample center of attention on the customer. Businesses can center of attention an excessive amount of on science and approach, and no longer enough on what’s on the core of CRM: the customer. The primary letter in CRM stands for “consumer” and so the patron must be first when desirous about any CRM strategy. A name-core will also be exceptional if it is purchaser pleasant. However, some call centers are too problematic and alienate the consumer from the manufacturer. Alienation is the particular reverse of what businesses need to obtain when implementing CRM. The true ROI of CRM is discovered in consumer retention and the acquisition of recent shoppers. As a way to have success with CRM, a corporation need to work closer to building a powerful relationship with its consumers. CRM is the trail by way of which the customer and the company can realise each different. Focusing on applied sciences and ignoring the basics of client service will reason even probably the most technologically evolved CRM strategy to move fallacious.
Dashing into CRM adaptation. Commonly, company presidents get the inspiration of CRM into their head and decide that their entire corporation have got to be CRM-equipped as quick as possible. Rushing into CRM is a recipe for disaster. IT workers must comprehend the thought of CRM. Any one who knows the significance of CRM shall be higher desirable to deal with consumers and attain the manufacturer’s targets concerning CRM. Dashing into CRM does now not allow plentiful time for all IT individuals to be briefed on the fundamentals of CRM and the way it will be carried out inside the industry. Some businesses enforcing CRM need to create whole departments that in no way existed earlier than. The greatest care have got to normally be taken when creating an entire new portion of a organization. CRM must typically be carried out across the entire company. If this is rushed, it may well lead to all varieties of compatibility issues, consumer confusion, and even employee confusion. Data gathered need to be viewed across many applications, and abundant time have got to receive for networks to be mounted. Businesses making use of CRM technological know-how reminiscent of Blackberry devices, or name-facilities ought to be even more cautious when imposing CRM for the primary time. Science will not be excellent, and issues can occur at any time. Any corporation that sends their earnings drive out into the market with unchecked science is soliciting for catastrophe.
Some say that it’s inconceivable to check whether or not CRM is a hit or a failure. The proper ROI of CRM lies with the patron. A company that avoids the pitfalls of CRM implementation will observe a dramatic increase in consumer satisfaction, retention, and acquisition. CRM can help any organization vastly whether it is used competently, cautiously , however still successfully. CRM technological know-how may also aid corporations whether it is used thoughtfully and well timed. The whole corporation must be all set for CRM when it’s carried out. A company can not count on specific numbers instantly after striking CRM into influence. CRM is a protracted-time period procedure with the intention to support reap long-time period targets of a enterprise. Consumer focal point is primary and can aid any CRM technique to grow to be successful. http://ocims.com/

OCIMS Solutions were built specifically for the Services industries with a strong focus on the Food & Beverage industry.
Technology based innovation is the fundamental building block of OCIMS software. Our drive for Quality, Superior sophistication and Simple User Interface is an ever present guide for OCIMS to deliver superior Software that addresses the business practical needs for efficient, reliable and user friendly solutions. http://ocims.com/

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Are you buying the CRM the right way?

Are you buying the CRM the right way?

There has always been a hell and a heaven difference between consumer products and software application purchase. While the former has had a run-of-the-mill selection process, software investment has been a long-planned one. However, with time, the line between the two has got blurred.

In the words of Charles Tatum – ”although CRM buying process is different than buying consumer products, the fact is that even in CRM selection, most business entrepreneurs are falling prey to sales hyperbole. And the best example to substantiate this fact is the list of LinkedIn’s top ten sales buzzwords released in 2013. Although all of the terms are generic-based not specific to any particular industry, it’s not hard to imagine how these terms are being used ubiquitously to sell CRM. ”

How is the ever-presence of buzzwords influencing CRM selection?

The excessive use of catchphrases by CRM vendors has already started affecting CRM software solutions buying process. Reportedly, it has become a common denominator among most CRM software providers to pitch their products with buzzword-rich lingo. In fact sales reps are specifically trained to explain their CRM packages using a fair share of product jargons. And unsurprisingly, majority of business decision-makers get easily carried away and select a CRM not entirely based on their organizational needs.

What can the businesses do to evade this predicament?

Experts recommend a careful planning and evaluation process as the best way to avoid falling into the trap of fancily-worded CRM feature sets. Once an organization takes time to develop a comprehensive CRM plan and strategy, it will develop a list of core features and functionality to evaluate each CRM vendor. In sum, it will have a clear picture of the type of CRM application required.Business entrepreneurs or for that matter business decision makers will become less susceptible to being influenced by marketing and sales overstatement.

For those about to embark on, or currently in the middle of the CRM evaluation process, below enlisted is a few recommended steps:

1. Hold a session with End Users

This is a no-brainer. If you want your CRM investment to be a productive one, it is essential that the CRM application gets used across the organization. And this can only be possible if the CRM solution is selected addressing the needs of both management and end users.

Explaining this context better, Mark Johnson states -Remember that customer-facing employees spend all their time interacting with customers/prospects in one form or the other; which is why they have a comprehensible idea of the inefficiencies and user pain points with the current organizational systems. Consequently, they can cite them before you and also suggest creative solutions which can be included in the CRM.

Benefit: the management can become aware of customer dissatisfaction arising out of organizational inefficiencies which otherwise would have remained in the dark.
Also, prioritizing the opinions of the end-users will definitely make them feel important. Resultant to which, they will act as active CRM participants once the CRM solution is rolled out.

2. Consider your Budget

Small or big, local or global: irrespective of the size and nature of the organization, budgetary concerns will play a major role in the selection process. However, unlike 5-10 years back when CRM was primarily considered a privilege for the large MNCs, the CRM market now supports enterprises in both camps. Thanks to the technology of cloud computing that has put a full stop – to the series of trauma small and medium-sized enterprises had to face after deploying on-premise software applications.

Now with cloud-based CRM applications, there is literally no headache of servers, storage, disaster recovery, networking capabilities and an in-house IT staff. Not to forget the annual maintenance fee and integration cost which also goes out of the window.

However, stating that cloud-based applications are embraced only by the organizations facing financial limitations will be wrong. Gartner, Forrester and Ovum – all three have released several reports which has cited the rising number of large companies employing cloud-based applications because of advantages such as reduced labor costs and hardware requirements.

3. Vertical Market Requirements

Most renowned CRM vendors have gone deep into vertical markets by creating industry editions. You too can look for such CRM vendors who specifically design and develop a CRM solution suited to your industry type. Opting for customized CRM software holds specific relevance for industries that –

* Deals with unique forms of customer data
* Customers use a non-standard path to buying
* Use of channels (resellers/distributors)
* Need to manage different tiers of communication, namely – customer relationships with partners, direct customers and so on.

In any of the above-mentioned scenarios, it is advisable to choose a customized CRM solution tailored to yourvertical industry.

Experts recommend scheduling tailored presentations. You can pre-brief to the prospective CMR vendors about your organization’s current state and desired future state. Based upon your company’s functional areas and the roles within it, they can put up a customized demonstration of their solution.

To increase their chances of selection, most of the vendors will put up a complete picture as to how their solution will solve your organization’s most important business issues.
Note: Most likely, a single presentation will not be enough for you to finalize upon a vendor. A subsequent technical session will be helpful to ensure that the benefits of the solution can be visualized and understood in relation to your organizational loopholes.

4. Vendor selection

Post a thorough analysis, the last thing you’ll want is that your vendor over-promises you and ultimately under-delivers. Or worse is not able to support you in the future. This is precisely why it is of unequivocal importance that you choose a reliable CRM software provider.

Following are a few of the steps you can execute to zero in on the right CRM vendor:

* Examinevendor’s track record
* Check in with the vendor’s references. Ask if the CRM implementation was genuinely transformative. Inquire about the CRM vendor’s role in it.
* Research in social media about the reputation of the vendor.

Paul Anderson is a CRM consultant based out in California. For over five years he has been offering CRM solution for SMBs. During this period he has observed what works and what doesn’t work for companies. He brings in his wealth of experience on CRM customization and solutions to his writings on blogs. He is an avid reader and enthusiast blogger and engaged with many online communities. He also loves outdoor sports and often goes fly fishing with fellow enthusiasts. Follow him at Twitter: @paul_corelynx

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CRM Solutions Providers in Perth

CRM Solutions Providers in Perth

CRM solutions are business strategies that assist in building a healthy relationship with customers. They have become a milestone in the promotion strategies of modern business organizations. Earlier, CRM solutions had been based on client-server architecture. A few draw backs of the client-server replica CRM solution Perth led to the development of web based CRM solutions. Web based CRM solutions are business strategies intended chiefly for ecommerce.
As the World Wide Web serves as the platform in web based CRM solutions, the program require be installed on a single server. The installed program can be accessed from any remote location, and any modify made in the program will be reflected throughout the method.
CRM solutions providers are companies and individuals who provide solutions to build a nice and profitable customer relationship. CRM is the abbreviation of Customer Relationship Management. In the there world, CRM has become a landmark in businesses strategies. It assists in building new business strategies which won’t only improve relation with the customer and but also to enhance the prospects of overall business. Today, CRM has become equally important to tiny, huge, and medium business organizations.
Increase in the demand of customer relationship management (CRM) has lead to the popularity of CRM solutions providers. CRM solutions providers are broadly classified in to – in-house CRM solutions providers and hosted CRM solutions providers.
In-house CRM solutions providers are also often called custom-made CRM solutions providers and on-demand solutions providers. Usually, in-house best crm software Perth give solutions to meet the specific needs of a company or a customer. They give business solutions to all types and sizes of companies. Based on the size of the company or organization, in-house CRM solutions providers usually take to twelve months for the whole implementation of their program. In-house CRM solutions providers have plenty of added advantages when compared with hosted solutions providers. In-house CRM solutions providers usually have an intimate knowledge of the legacy systems in the organization. Thus, their programs are simple to put in and maintain. Usually, in-house CRM solutions providers give solutions for sales, promotion, and other services. In-house CRM solutions providers are more expensive,
Hosted CRM solutions providers are better known as outsourced Customer Database Perth. This type of CRM solution providers simplifies the whole management technique, and thus reduces the risk and increases the worth of the businesses. Hosted CRM solutions providers have solutions for sales, promotion, and other major services.
When compared with in-house CRM solutions providers, hosted CRM solutions providers are more cost-effective. Usually, hosted CRM solutions providers will cost around $ 70 per month for a medium size business organization. Therefore, it is widely used by tiny and medium-sized business organizations.
For more details Please Visit: http://illuminancesolutions.com.au/ and do a mail info@illuminancesolutions.com.au. You can call on the no.: + (08) 6102 0617.

A few draw backs of the client-server replica customer relationship management Perth solution Perth led to the development of web based CRM solutions. Web based CRM solutions are business strategies intended chiefly for ecommerce.